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Organizational Communication questions

Question 1

An environment in which more jobs create, process, or distribute information than directly produce goods; that is characterized by mass production of information; and requires people to constantly learn new activities and processes is called:

status quo society.

preindustrial society.

production society.

information society.
5 points
Question 2

According to Shockley-Zalabak (2015), effective organizational communication techniques seek to do all of the following EXCEPT:

promote sound decision making.

increase environmental uncertainty.

bring order out of chaos.

enhance shared meaning among various groups.
5 points
Question 3

You are tasked with leading a committee of fellow employees to propose a change to the current dress code. There are five members on your team and only four contribute work to the project by researching other organizations, conducting employee surveys, and writing verbiage for the new policy. The policy change is approved. A few months later you are told to use the same group to research and propose another organizational change, but this time you request that the member who did not contribute be replaced by someone else. This decision was a result of what Shockley-Zalabak (2015) refers to as __________.

communication realities or effects

mass media communication


social class
5 points
Question 4

Peter is an avid baseball fan. He visits another country and finds that his new friends have never heard of baseball. He begins to describe the rules of the game to them and goes into great detail to explain the game in ways his new friends can understand, for they have a different __________.

standard for whistle-blowing

ethical code

organizational decline

field of experience
5 points
Question 5

According to Shockley-Zalabak (2015), when a speaker’s verbal and nonverbal messages appear to contradict, researches tell us most people will find:

the verbal channel to be more credible or believable than the nonverbal one.

the nonverbal channel to be more credible or believable than the verbal one.

the medium through which the message is transmitted is not important.

encoding and decoding are not influenced by one’s communication competence.
5 points
Question 6

Instructions: Match each key term to its definition

The ability to analyze organizational situations accurately and to initiate and consume organizational messages effectively.

The ability to sense organizational meanings and feelings accurately.

The ability to examine ethical dilemmas relating to organizational communication and understand the importance of values to organizational culture.

The ability to understand the organizational communication environment.

Attempts to construct shared realities/meanings through social interaction.

The process of formulating a message and choosing content and symbols to convey meaning.

Receiving a message and deciding how it should be interpreted or understood.

Interference or distortion that contributes to discrepancies between the meaning intended by the source of a message and the meaning assigned by the receiver.

The medium through which the message is transmitted including nonverbal, oral, written, or face-to-face.

Includes the environment for the communication interaction including the time and place, roles, relationships, and status of participants.
Communication context
Sensitivity competency
Knowledge competency
Human communication process
Group speak
Values competency
Skills competency
Group think
25 points
Question 7

Creating shared meaning with the receiver of a message is what organizational communication is all about. Choose and respond to ONE of the following statements below. Explain whether you agree or disagree. Describe how a different perspective from someone could cause issues and what could be done to create shared meaning. Support your answer with real or hypothetical examples and support material from a credible source, such as the course textbook.
Oral skills are more important than written communication skills for most jobs.

People who are the most intelligent make the best grades and are the most successful.

The successful organizational member must be competitive and persuasive.

The successful organizational member is more analytical than others and believes
technical skills are more important than communication abilities.

It does not matter how I use nonverbal communication techniques, for everyone knows that what I say is more important than how I say it.

You are required to use at least your textbook as source material for your response. Feel free to use another credible source to support your ideas. All sources used, including the textbook, must be referenced in APA style; paraphrased and quoted material must have accompanying citations in APA style.
Your response should be at least 200 words in length.


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