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WRITTEN REPORT LA011198

Assignment 1
What you have to do
The assessments for BSBHRM501A Manage Human Resource Services have been built around proposing, developing, monitoring, delivering and evaluating a service agreement within an organisational context.
Select a HR service/process within your organisation (or use Star Industries or another organisation to which you have access). Some examples may be the development or delivery of a training program, a payroll to HR process, the development of an information report to line management, a performance management system or perhaps setting standards for recruitment provided to you by a recruitment agency. The agreement can be negotiated with parties within the organisation or with an external provider of the service.
Before starting this agreement please download a copy of the Service Level Agreement on your CD or access one of the suggested websites for information on Service Agreements.
http://www.builderau.com.au/strategy/projectmanagement/soa/Construct-a- Service-Level-Agreement/0,339028292,339190840,00.htm
http://www.biztree.com/?cm_source=go- sw&cm_adgroup=D109&cm_kw=service%20level%20agreement
http://www.usq.edu.au/resources/facultyofsciencesoctober2006.pdf
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Task
Prepare a Report and a Service Level Agreement
Write and submit a 1000 ␣ 1500 report with a Service Agreement as an appendix that outlines and discusses the following aspects: – (you may choose to use these points as headings)
The stakeholders involved and how you consulted with them
Who the parties are to the agreement
The service to be provided including the service specifications
Defining the rights and responsibilities of each party to the agreement
Timelines including milestones to be used as a control measure ␣␣␣␣␣␣␣␣␣␣␣␣␣␣␣␣␣␣␣␣ Training and support to be provided. Quality assurance measures
Ethical service delivery standards are included and codes of conduct are referred to.
Communication mechanisms to be used to ensure all HR staff are aware of service standards including ethical service delivery

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